FAQ
1. Are your products handmade?
Yes! Every piece is carefully handcrafted by us with lots of love, creativity, and attention to detail.
2. What materials do you use?
We primarily work with polymer clay and occasionally air-dry clay to create our products. We also use high-quality findings and finishing materials to ensure durability.
3. Will my product look exactly like the picture?
Since all our products are handmade, slight variations in color, shape, or pattern may occur. We believe these little differences make each piece unique and special.
4. Do you take custom orders?
Yes, we love creating custom pieces whenever possible! Feel free to reach out to us with your ideas, and we’ll do our best to bring them to life.
5. How should I care for my clay products?
To keep your pieces looking their best:
- Avoid prolonged exposure to water and direct sunlight
- Handle with care and avoid bending
- Store in a clean, dry place
- Clean gently with a soft cloth if needed
6. Are your products waterproof?
Our products are water-resistant but not completely waterproof. We recommend avoiding contact with water, perfumes, or harsh chemicals to maintain their quality and longevity.
7. How long will it take to receive my order?
Processing times for in-stock items are 3-5 days to ship. Pre-order items have a processing time of 10-15 days to ship.
The shipping time would vary depending on destination.
8. Do you offer returns or exchanges?
Due to the handmade nature of our products, we generally do not accept returns or exchanges. However, if your order arrives damaged or there is an issue, please contact us and we’ll be happy to help.
9. Do you ship across India?
Yes, we ship across India! Shipping charges and delivery timelines will be calculated at checkout.
10. How can I contact you?
You can reach out to us through our Contact page or send us a message on Instagram. We’d love to hear from you!